Plumex supports crypto deposits on 7 blockchain networks. Funds typically arrive within minutes after on-chain confirmation.
Supported networks & assets
Network | Assets |
Bitcoin | BTC |
Ethereum (ERC-20) | ETH, USDT, USDC, LINK, UNI, AAVE, SAND, SHIB, APE |
BNB Chain (BEP-20) | BNB, USDT, USDC |
Polygon | POL, USDT, USDC, LINK, AAVE, SAND |
Solana | SOL, USDT, USDC, BONK |
Tron (TRC-20) | USDT |
Stellar | XLM |
How to deposit — step by step
In the main menu, tap Receive
Select the asset you want to deposit
Select the network — make sure it matches the network you're sending from
You'll get a deposit address and QR code — copy the address or scan the QR from your external wallet
Paste the Plumex address as the recipient in your external wallet and confirm the transaction. Your balance updates once the network confirms it.
Very small deposits
There's no strict minimum deposit — but every network has a small dust threshold below which an incoming transfer isn't swept into your available balance right away. In practice this only matters for tiny test transfers; any normal deposit amount is unaffected. If a small deposit doesn't appear, contact support with the transaction hash (TXID).
⚠️ Important — wrong network warning
Always send on the correct network. For example:
USDT on Ethereum → use the ERC-20 address
USDT on Tron → use the TRC-20 address
BNB → use the BEP-20 address
Sending on the wrong network may result in permanent loss of funds. When in doubt — contact support before sending.
FAQ
My deposit hasn't arrived after 30 minutes — what should I do? Bitcoin can take up to 30 minutes. For other networks, wait 5–10 minutes. If still missing after 1 hour, contact support with your transaction hash (TXID).
Does my Plumex deposit address change? No — your address stays the same for each network.
I sent on the wrong network — what now? Contact support immediately with your TXID. Recovery may be possible in some cases but is not guaranteed.
Still have questions? Chat with us — we're here 24/7.