Plumex takes security seriously. Here's how to protect your account and what to do if something goes wrong.
1 — Protect your login access
Plumex uses secure, passwordless login:
📧 Email OTP — a one-time code sent to your email each time you log in
🍎 Apple or 🔵 Google — via your linked account
Keep access to your email and linked accounts secure. Never share OTP codes with anyone.
2 — Enable Two-Factor Authentication (2FA)
For an extra layer of security, enable 2FA:
App → Settings → Security → Two-Factor Authentication
We recommend Google Authenticator or Authy. Save your backup codes in a safe place — you'll need them if you lose your device.
📸 [SCREENSHOT: 2FA setup screen]
3 — Recognize scams — we will NEVER ask for this
Plumex support will never ask for:
🚫 Your OTP or login code
🚫 Seed phrases or private keys
🚫 Your full card number or PIN
If anyone contacts you claiming to be Plumex and asks for any of the above — it is a scam. Report it to us immediately.
4 — Recognize phishing
Official Plumex communications only come from @plumex.io email addresses. Before clicking any link:
Check the sender's email address carefully
Look for spelling mistakes in the domain (e.g. plumex-support.io is not us)
We never ask you to "verify your wallet" via a link
5 — Lost or stolen device
If your device is lost or stolen:
From another device, go to App → Settings → Security → Log out all devices
Change your email password and revoke Google/Apple access if used for login
Contact Plumex support to flag the account
📸 [SCREENSHOT: Log out all devices option in security settings]
6 — Suspicious transaction
If you see a transaction you did not make:
Log out all devices immediately (see above)
Contact support right away — include the transaction ID and date
⚡ Do not delay — fast action improves the chance of recovery.
FAQ
I lost my 2FA device — how do I recover access? Contact support immediately. We will verify your identity through an alternative process before restoring access.
I received a suspicious email from "Plumex" — what should I do? Do not click any links. Forward it to [email protected] so we can investigate.
Still have questions? Chat with us — we're here 24/7.