Plumex

You can delete your Plumex account directly in the app. Please note that deletion is permanent and irreversible.

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⚠️ Your wallet balance must be zero before you can delete your account.

Withdraw or swap all remaining crypto first. Once your balance is empty, proceed below.

📸 [SCREENSHOT: Empty wallet balance screen]

Go to App → Profile → Delete Account

Confirm deletion — the account will be closed immediately

1. Go to App → Profile → Delete Account
2. Read the confirmation screen carefully
3. Confirm deletion — the account will be closed immediately

📸 [SCREENSHOT: Delete account confirmation screen]

Plumex is a regulated financial service. Under AML and financial regulations, we are legally required to retain KYC and transaction records for 5 years after account closure, even after deletion.

✅ Your account and personal profile are deactivated immediately

⚠️ Compliance records (KYC, transaction history) are retained for 5 years as required by law

- ✅ Your account and personal profile are deactivated immediately
- ✅ You will no longer be able to log in
- ⚠️ Compliance records (KYC, transaction history) are retained for 5 years as required by law

Can I reopen my account after deleting it? No — deletion is permanent. You would need to create a new account and complete KYC again.

I cannot find the Delete Account option. Make sure your wallet balance is zero first. If the option still doesn't appear, contact support.

I want to delete my data under GDPR. You can request deletion of personal data that is not subject to legal retention requirements. Contact support with a GDPR data deletion request.

Still have questions? Chat with us — we're here 24/7.

How to Delete Your Plumex Account

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How to Delete Your Plumex Account

Before you delete

How to delete your account

What happens to your data?

FAQ