Yes. Plumex is a licensed Crypto Asset Service Provider (CASP) operating under the EU MiCA (Markets in Crypto Assets) regulation.
What MiCA means for you
MiCA is the European Union's regulatory framework for crypto services. As a licensed CASP, Plumex must meet strict requirements in:
✅ Asset safekeeping — your crypto is held in segregated custody, separate from company funds
✅ Transparency — fees, risks, and terms must be clearly disclosed
✅ AML/KYC compliance — identity verification is required for all users
✅ Customer protection — complaint handling and dispute resolution standards
Who is covered
MiCA regulation applies to users in the EEA (European Economic Area).
Ukrainian users are served under international AML/KYC standards — the same rigorous compliance framework, adapted for the Ukrainian regulatory context.
Your funds are protected
Protection | What it means |
Segregated custody | Your assets are held separately from Plumex company funds |
Transaction monitoring | All transactions are monitored for AML compliance |
Identity verification | KYC required to protect all users on the platform |
FAQ
Where is Plumex licensed? Plumex operates under EU MiCA as a CASP. Specific licensing details are available on request — contact support.
What happens if Plumex shuts down? As a regulated custodian, Plumex is required to maintain safeguards for client asset recovery in such scenarios.
How do I make a complaint? Contact [email protected]. We are required to respond to complaints within the timeframes set by MiCA.
Still have questions? Chat with us — we're here 24/7.