Certain card transactions are restricted based on merchant category, merchant country, or currency. If a payment is declined and falls into one of the categories below, this is why — it's not something support can override.

Transactions at merchants with the following category codes are not permitted:

Transactions at merchants located in the following countries are not permitted:

Transactions in the following currencies are not permitted:

My payment was declined — is this why? If the merchant falls into a restricted category, is located in a restricted country, or the transaction currency is on the list above, the payment will always be declined — this is a platform-wide restriction, not something specific to your account.

Can support make an exception? No — these restrictions apply to all users and cannot be lifted on request.