If adding your Plumex Card to Apple Pay or Google Pay isn't working, here are the things to try. We can't fix this directly on our side — it depends on Apple's/Google's own provisioning — but these options resolve most cases.
Things to try
Wait 72 hours and try again — this resolves most cases
Try adding it from a different device
Close and reissue your card in the app, then add the new card
If none of that helps — this is a restriction on Apple's/Google's side, not something Plumex can fix directly
Why we can't just fix it
Provisioning a card into Apple Pay or Google Pay is handled entirely by Apple/Google — we don't control whether it succeeds. Support can confirm your card itself is active and correctly issued on our side, but can't make Apple or Google accept the provisioning request.
FAQ
I tried all of the above and it still doesn't work — what now? Contact support with which step you're stuck on and any error message shown. We'll check your card's status is fine on our end, but the final fix may still depend on Apple/Google resolving it on their side.